Terms of Use – revUcard Online Store

Store Owner:
2EG, Ltd.
Registration No.: 50203633501
Legal Address: “Zvaigznes Dārzs” - 10, Ķesterciems, Engure Parish, Tukums Municipality, LV-3113
Email: [email protected]
(Hereinafter referred to as “the Seller”)

By visiting this website and/or making a purchase, you agree to the terms outlined below.

1. Ordering and Payment

1.1. Products can be ordered through the online store by providing the required information and selecting the desired quantity.

1.2. Payment methods:

  • By bank card (via the provided payment platform)

  • By bank transfer, based on an electronically issued invoice

1.3. Invoices are prepared electronically and are valid without a signature.

2. Delivery Terms

2.1. The Seller undertakes to produce and dispatch the product within 10 (ten) business days after receiving payment.

2.2. Delivery is made using the chosen delivery method (Omniva, Latvijas Pasts, etc.).

2.3. Shipping costs are specified at checkout.

3. Right of Withdrawal

3.1. In accordance with Cabinet Regulation No. 255 of the Republic of Latvia, the Buyer has the right to withdraw from the distance contract within 14 calendar days of receiving the product.

3.2. To exercise the right of withdrawal, the Buyer must email the Seller a completed withdrawal form. The Seller will provide the form upon request.

3.3. The product must be returned within 7 days after the withdrawal notice has been sent. Return shipping costs are covered by the Buyer.

3.4. The right of withdrawal does not apply to personalized products made to the consumer’s specifications (e.g., cards with a custom design, logo, specific colors, or custom content).

3.5. For standard design cards that are not personalized, the right of withdrawal applies in accordance with applicable laws.

4. Complaints and Warranty

4.1. If the Buyer receives a damaged item or incorrect design, a complaint must be submitted within 14 days by emailing: [email protected].

4.2. The Seller will review the complaint within 10 days and respond accordingly.

4.3. A product will only be replaced or refunded if the defect or error was due to the Seller’s fault.

5. Product Responsibility

The Buyer is responsible for preserving the quality and visual condition of the product during the withdrawal period. The product must be returned in its original, undamaged packaging.

The Seller reserves the right to refuse a refund if:

  • The product has been used or damaged

  • The packaging is significantly damaged or missing

6. Data Protection and Privacy

6.1. By placing an order, the Buyer agrees to the processing of personal data for order fulfillment.

6.2. Personal data is processed and stored in accordance with the General Data Protection Regulation (GDPR).

6.3. The Seller uses third-party tools, including Google Analytics, to gather aggregated information on website usage and improve user experience. This may include IP address, device type, browser, and browsing behavior.

6.4. Users may opt out of Google Analytics tracking by adjusting their browser settings or using Google’s opt-out tools: https://tools.google.com/dlpage/gaoptout

6.5. The Seller does not disclose personal data to third parties, except for delivery, payment processing, or legal compliance.

6.6. The Buyer has the right to request correction, deletion, or restriction of their data by contacting: [email protected]

7. Payment Security

All payments in the online store are processed through a secure payment platform. The Seller does not process or store card data.

8. Dispute Resolution

All disputes shall be resolved through negotiation. If no agreement is reached, the matter shall be settled in the courts of the Republic of Latvia in accordance with the applicable legislation.